Gerry Stourport-on-Severn, Worcestershire, England Enquire Plan Execute How to perform an In Place upgrade using Method 1: How to download an ISO using Media creation Tool: I suggest you download the Windows 10 Media creation tool ISO and do an In-place upgrade.ĭownload the updated Windows 10 Media creation Tool: An ethernet cable isĬonnect to a mains electricity supply if your computer is a laptop.ĭisable your anti-virus and firewall whilst upgrading. Click theīest Match at the top of the dropdown menu and click theĪre you using an ethernet cable or wireless to connect your computer to the router? An ethernet cable connection is faster and more reliable for large downloads. Try cutting out the Windows Update Agent from the upgrading process.Ĭreate a system restore point before doing anything else. It is common and interpretation is difficult! It could be a damaged Windows Update Agent or a damaged download. Windows Update Agent could not find required information in the update's XML data. Not clear logs whilst you have a continuing problem.įor help with OneDrive see paragraph 9.3: Do not provide filtered files.ĭo not place the cursor in the list of reports before selecting Action from the menu. Save All Events as (the default evtx file type) and give the file a name. Place the cursor on System, select Action from the Menu and From the list in the left side of the window select Windows Logs and System. Win+R, type eventvwr.msc and press the ENTER key. To access the System log select the keyboard shortcut Please remove any earlier copies of the logs from your OneDrive. System log file from your Event Viewer and post a link here.
Please upload to your OneDrive and share with everyone a copy of your If the report is in a language other than English, please state the language. Please upload the file to your OneDrive, share with everyone and post a link here. You need to allow a minute or two for the file to be fully The system creates a new System Information file each time system information is accessed. įiles in the txt file format are preferred. Select File, Export and give the file a name noting where it is located. To access your System Information file select the keyboard shortcut Please provide a copy of your System Information file. Many, not all, problems show in the period immediately after the computer has been booted. Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. Please provide more information so that the cause of your problem may be diagnosed.
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